1. Introduction
MapleMover Pro ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our moving services.
This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation across Canada.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address
- Moving Details: Current and destination addresses, moving dates, inventory information
- Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
- Identification: Driver's license or other government-issued ID when required
- Communications: Records of correspondence, customer service interactions, and feedback
2.2 Technical Information
When you visit our website, we automatically collect:
- IP address and browser information
- Device type and operating system
- Pages visited and time spent on site
- Referring website information
- Cookies and similar tracking technologies
3. How We Use Your Information
3.1 Primary Purposes
We use your personal information for the following purposes:
- Service Delivery: Planning, coordinating, and executing your move
- Quote Generation: Providing accurate moving estimates and quotes
- Customer Support: Responding to inquiries and resolving issues
- Payment Processing: Billing and payment collection
- Legal Compliance: Meeting regulatory requirements and resolving disputes
3.2 Secondary Purposes
With your consent, we may also use your information for:
- Marketing communications about our services
- Service improvement and quality assurance
- Customer satisfaction surveys
- Industry research and analysis (anonymized)
4. Information Sharing and Disclosure
4.1 Third-Party Service Providers
We may share your information with trusted third parties who assist us in providing services:
- Moving Partners: Subcontractors and partner moving companies
- Payment Processors: Secure payment processing services
- Technology Providers: Website hosting, customer management systems
- Insurance Providers: For coverage verification and claims processing
4.2 Legal Disclosure
We may disclose your information when required by law or when we believe it's necessary to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our customers or others
- Investigate fraud or security issues
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
5. Data Security
We implement comprehensive security measures to protect your personal information:
- Encryption: SSL/TLS encryption for data transmission
- Access Controls: Limited access to authorized personnel only
- Physical Security: Secure facilities and locked filing systems
- Regular Updates: Security software and system updates
- Employee Training: Regular privacy and security training for staff
- Incident Response: Procedures for handling security breaches
While we strive to protect your information, no internet transmission is 100% secure. We cannot guarantee absolute security but will notify you of any breaches as required by law.
6. Cookies and Tracking Technologies
6.1 Types of Cookies
Our website uses several types of cookies:
- Essential Cookies: Required for basic site functionality
- Performance Cookies: Help us understand how visitors use our site
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used for targeted advertising (with your consent)
6.2 Cookie Management
You can manage cookies through:
- Our cookie consent banner when you first visit
- Your browser settings
- Third-party opt-out tools
- Contacting us directly
7. Your Privacy Rights
Under Canadian privacy law, you have the following rights:
7.1 Access and Correction
- Request access to your personal information
- Request correction of inaccurate information
- Request updates to outdated information
7.2 Withdrawal of Consent
- Withdraw consent for marketing communications
- Opt out of non-essential data collection
- Request deletion of information (subject to legal requirements)
7.3 Complaints
- File complaints about our privacy practices
- Contact the Privacy Commissioner of Canada if unsatisfied
- Seek legal remedies where applicable
8. Data Retention
We retain your personal information only as long as necessary for:
- Service Delivery: Duration of moving service plus 2 years
- Legal Requirements: As required by applicable laws (typically 7 years for financial records)
- Business Purposes: Legitimate business needs such as warranty claims
- Consent-Based Uses: Until consent is withdrawn
After the retention period, we securely delete or anonymize your information.
9. International Data Transfers
Your personal information may be transferred to and processed in countries other than Canada, including the United States, where our service providers are located. These countries may have different privacy laws than Canada. We ensure adequate protection through:
- Contractual safeguards with service providers
- Adherence to international privacy frameworks
- Regular privacy assessments
- Your explicit consent when required
10. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly. Parents or guardians who believe we have collected their child's information should contact us immediately.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. When we make material changes, we will:
- Post the updated policy on our website
- Update the "Last updated" date
- Notify you by email for significant changes
- Obtain new consent when required by law
Your continued use of our services after changes indicates acceptance of the updated policy.
13. Contact Information
For privacy-related inquiries, requests, or complaints, please contact our Privacy Officer:
We will respond to your inquiry within 30 days as required by Canadian privacy law.
14. Provincial Privacy Laws
In addition to federal PIPEDA requirements, we comply with applicable provincial privacy legislation, including:
- Personal Information Protection Act (Alberta)
- Personal Information Protection Act (British Columbia)
- The Personal Health Information Protection Act (Ontario)
- An Act Respecting the Protection of Personal Information in the Private Sector (Quebec)
If there are conflicts between this policy and provincial requirements, the provincial law will govern for residents of that province.