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Cookie Policy

Last updated: December 15, 2024

1. Introduction

This Cookie Policy explains how MapleMover Pro ("we," "us," or "our") uses cookies and similar tracking technologies when you visit our website at maplemoverpro.ca (the "Website"). This policy explains what these technologies are, why we use them, and your rights to control their use.

By continuing to use our Website, you consent to our use of cookies in accordance with this policy.

2. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

2.1 Types of Cookies

  • Session Cookies: Temporary cookies that are deleted when you close your browser
  • Persistent Cookies: Cookies that remain on your device for a specified period or until manually deleted
  • First-Party Cookies: Cookies set directly by our website
  • Third-Party Cookies: Cookies set by external services we use on our website

3. How We Use Cookies

We use cookies for several purposes to enhance your experience on our Website:

3.1 Essential Cookies

These cookies are necessary for the basic functionality of our Website and cannot be disabled:

  • Security: Protect against fraudulent activity and ensure secure connections
  • Session Management: Maintain your session while navigating the site
  • Form Functionality: Remember information you've entered in forms
  • Cookie Consent: Remember your cookie preferences

3.2 Performance Cookies

These cookies help us understand how visitors interact with our Website:

  • Count visitors and page views
  • Measure loading times and site performance
  • Identify which pages are most popular
  • Help us improve the user experience

3.3 Functional Cookies

These cookies enhance your experience by remembering your preferences:

  • Language and region preferences
  • Display preferences (text size, layout)
  • Previous quote requests or searches
  • Login status for customer accounts

3.4 Marketing Cookies

With your consent, these cookies help us provide relevant advertising:

  • Track visits across websites to build advertising profiles
  • Display targeted advertisements
  • Measure advertising campaign effectiveness
  • Prevent showing the same ad repeatedly

4. Specific Cookies We Use

4.1 First-Party Cookies

Cookie Name Purpose Duration Type
session_id Maintains user session Session Essential
cookie_consent Stores cookie preferences 1 year Essential
form_data Remembers quote form information Session Functional
user_preferences Stores display and language preferences 6 months Functional

4.2 Third-Party Cookies

We may use third-party services that set their own cookies:

  • Google Analytics: Website traffic analysis and reporting
  • Google Maps: Interactive maps and location services
  • Social Media Plugins: Social sharing functionality
  • Payment Processors: Secure payment processing

5. Similar Technologies

In addition to cookies, we may use other tracking technologies:

5.1 Web Beacons

Small transparent images used to track user behavior and email interactions.

5.2 Local Storage

Browser storage that allows us to store data locally on your device for better performance.

5.3 Pixels

Tracking pixels that help us measure the effectiveness of our advertising campaigns.

5.4 Fingerprinting

We do not use device fingerprinting techniques to track users across websites.

6. Cookie Consent and Management

6.1 Consent Banner

When you first visit our Website, you'll see a cookie consent banner offering these options:

  • Accept All: Consent to all cookie categories
  • Necessary Only: Accept only essential cookies
  • Customize: Choose specific cookie categories

6.2 Managing Cookie Preferences

You can manage your cookie preferences at any time by:

  • Using our cookie preference center (accessible from the footer)
  • Adjusting your browser settings
  • Contacting us directly

6.3 Withdrawing Consent

You can withdraw your consent for non-essential cookies at any time. This won't affect the lawfulness of processing based on consent before withdrawal.

7. Browser Controls

7.1 Browser Settings

Most browsers allow you to control cookies through their settings:

  • Chrome: Settings > Privacy and Security > Cookies and other site data
  • Firefox: Options > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Cookies and website data
  • Edge: Settings > Site permissions > Cookies and site data

7.2 Incognito/Private Browsing

When using private browsing mode, cookies are typically deleted when you close the browser window.

7.3 Do Not Track

Some browsers offer "Do Not Track" signals. While we respect these preferences, there's no universal standard for how to respond to these signals.

8. Third-Party Cookie Policies

Third-party services we use have their own cookie policies:

8.1 Google Services

For Google Analytics and other Google services, please refer to:

  • Google Privacy Policy: policies.google.com/privacy
  • Google Analytics Cookie Usage: developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

8.2 Social Media Platforms

Social media plugins may set cookies according to their respective privacy policies:

  • Facebook: facebook.com/policy/cookies
  • Twitter: twitter.com/privacy
  • LinkedIn: linkedin.com/legal/cookie-policy
  • Instagram: instagram.com/legal/cookies

9. Impact of Disabling Cookies

Disabling certain cookies may affect your experience on our Website:

9.1 Essential Cookies

Disabling essential cookies may result in:

  • Inability to submit forms
  • Loss of session data
  • Security vulnerabilities
  • Reduced functionality

9.2 Performance Cookies

Disabling performance cookies means:

  • We can't measure site performance
  • Reduced ability to improve user experience
  • Less personalized content

9.3 Marketing Cookies

Disabling marketing cookies results in:

  • Less relevant advertising
  • More frequent display of the same ads
  • Reduced ability to measure campaign effectiveness

10. International Transfers

Some cookies may involve transferring data to countries outside Canada, including the United States. These transfers are protected by:

  • Adequacy decisions by Canadian authorities
  • Standard contractual clauses
  • Certification schemes
  • Your explicit consent

11. Data Retention

Cookie data is retained for different periods based on type:

  • Session cookies: Deleted when browser is closed
  • Persistent cookies: Stored for specified duration (days to years)
  • Analytics data: Aggregated and anonymized after 26 months
  • Marketing data: Retained according to campaign requirements

12. Children's Privacy

Our Website is not directed to children under 13, and we do not knowingly collect personal information from children through cookies. Parents who believe we have collected information from their child should contact us immediately.

13. Updates to This Policy

We may update this Cookie Policy periodically to reflect:

  • Changes in our cookie usage
  • New features or services
  • Legal or regulatory requirements
  • Best practice developments

When we make significant changes, we will notify you through our Website or by email.

14. Your Rights

Under Canadian privacy law, you have rights regarding cookies and personal data:

  • Access: Request information about cookies we've set
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of cookie data (subject to legal requirements)
  • Portability: Request transfer of your data
  • Objection: Object to certain types of processing
  • Withdrawal: Withdraw consent for non-essential cookies

15. Contact Information

For questions about this Cookie Policy or to exercise your rights, please contact us:

MapleMover Pro - Privacy Officer
123 Maple Street, Suite 200
Toronto, ON M5V 3A8
Canada

Phone: 1-800-MAPLE-01 (1-800-627-5301)
Email: [email protected]
Cookie Preferences: Available in website footer

We will respond to your inquiry within 30 days as required by Canadian privacy law.

16. Regulatory Information

This Cookie Policy complies with:

  • Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Provincial privacy legislation across Canada
  • Canadian Anti-Spam Legislation (CASL)
  • Competition Act requirements

If you have concerns about our cookie practices, you may also contact the Privacy Commissioner of Canada.

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